Support
There is one address, and a person reads it: echo@warmachine.io. No ticket portal, no bot triage. If something is broken we would rather hear about it than not.
Any of these makes a problem far quicker to find — none of them are required, and a one-line “this is broken” is still welcome:
A link mailed to you has to be opened in the same browser that asked for it — that is what keeps somebody else who gets hold of the email from using it. So if you asked for it on a laptop and opened it on a phone, it will refuse, and the fix is to ask for a fresh one from the phone: open the reset page there, enter the same address, and use the link that arrives. The same applies to a link that has simply expired — requesting another always works, and there is no limit on how many times you can.
The 14-day trial runs 10 missions a day and the count resets at midnight UTC — the app shows you the reset in your own timezone rather than claiming a time that is wrong where you are sitting. Operator runs 100 a month, which you can spend in whatever shape your week has. A run you stopped, and a run that failed, are not charged for.
If the header says rehearsal mode, what you are reading is stand-in text rather than real work. It is labelled so it can never be mistaken for the real thing. That should never happen on warmachine.io — if you see it there, or if a deliverable arrives looking unfinished in any other way, send us the day it happened on and we will look at the run and re-run it for you. A run that failed is not charged for.
Nowhere — every mission's output is kept. Open any past day from the rail on the left and the deliverables are on the cards, with copy and download on each — “Read it all” opens the whole thing right there in the chat. Switching to another chat mid-run does not cancel the work either; the result still arrives.
War Machine Operator is what lets the machine act inside tools you are already signed into, in your own browser. It opens one visible tab and works in it a step at a time, and it stops and asks before anything that publishes, sends or deletes.
If it is installed but the app does not notice, return to the War Machine tab and it will detect it. Without the extension the same work runs in a browser we host and hand to you — 3 of those an hour on the trial, 10 on Operator.
What it stores, and what it never sends, is set out in full on the privacy page.
Plans and what each one includes are on pricing. To change your card or cancel a subscription, open the app and go to Settings → Billing — the settings sheet is on the rail on the left. Cancelling there takes effect at the end of the period you have already paid for, so the allowance stays yours until it runs out, and any extra missions you bought stay in your account.
If you cannot get into the app, or you want your account and everything in it deleted, email echo@warmachine.io and we will do it — your profile, your missions and your messages.
If you have found something that looks like a security problem, please write to echo@warmachine.io before posting it publicly, and we will get back to you.